What we bring to the table
Who is Lola, and why is she everyone’s favourite AI?
Always switched on - Lola also knows when to hand off
Lola answers questions incredibly quickly and connects to your software and data sets. When it’s time to bring in your team, she hands over smoothly, with full context and no confusion.
Lola makes every customer chat effortless
Reduces repetitive questions by up to 67%
Slashes first response times across all channels
Simplifies workflows and cuts agent workload
Talk, type, or tap - Lola gets it
A quick question, a product search, or a payment problem - Lola understands. She sees what people mean, not just what they say - and gets things sorted quickly.
Lola gets your customers, whatever they say
Fast, accurate answers that feel natural
Helps customers find the right product in seconds
Understands voice, text, and intent
Go global. Sound local.
Lola speaks your customers’ language – literally. From English to Spanish to Hindi.
Lola makes support feel native, worldwide
400% increase in chat volume in the first 3 months
10× faster response times for global teams
15% higher customer satisfaction across regions
From chat to checkout
Lola doesn’t just chat, she sells. Guiding customers from their first question to a completed payment, in one seamless flow. Whether it’s booking, buying, or signing up, Lola makes it easy to turn conversations into conversions.
Lola is your AI seller in chat
Guiding customers through purchase journeys
Making recommendations based on past behaviours
Taking secure payments directly in chat
Built to work with what you already use
Worktual AI: Always One Step Ahead
Core Features
Sentiment Analysis
Understand how customers are feeling in real time and respond with the right tone every time
Lead Qualification
Spot high-value leads instantly and send them straight to your sales team
Human Agent Handover
Smoothly pass complex chats to a live agent without losing context or momentum
AI Assist
Give your team a digital sidekick that suggests replies and fills in the details, so they work smarter and faster
Context awareness
Lola remembers past conversations, so every chat picks up where the last one left off
Effortless Scale. Consistent Quality
Support at scale, without the overhead
Whether you're serving hundreds or thousands of customers, Lola automates interactions intelligently—keeping quality high, even as demand grows.
AI That Runs Your Calendar
Make appointments automatically
Lola books, confirms, and manages appointments without human input. From reminders to reschedules, she keeps your calendar full and your customers updated in real time.
Turn Chats into Checkouts
Upselling & Cross Selling
Turn every chat into a revenue opportunity. Lola suggests complementary products and upgrades at just the right moment, helping you effortlessly boost your average order value.
Unified AI for Every Touchpoint
Omni-channel accessibility
Lola works across your website, WhatsApp, Instagram, and Facebook to keep every conversation connected. Customers get seamless support no matter where they start, and you see it all in one place.
AI That Gets What Customers Want
Customer intent recognition
Lola understands what customers want and why. She uses intent signals to tailor responses, suggest next steps, and keep the conversation moving toward a sale or resolution.
When AI Feels Human
Why customers love conversational AI
Worktual’s booking AI is a game changer. We’ve cut no-show rates by 30% and staff aren’t tied up answering the same old questions all day. Customers love the instant confirmations, too.
Sophie GrantClinic Manager, London
Integrating Worktual into our systems was a breeze. Now everything talks to each other, Shopify, CRM, emails - you name it. Feels like we’ve gone from clunky to slick overnight.
James PatelE-commerce Director, Manchester
Our customers expect regular updates and used to flood us with calls. Now the AI agent keeps them in the loop automatically. It’s saved hours of phone time every week.
Emily RobertsOperations Lead, Housing Association
Lola Adapts to Your World
Built for every industry. Optimised for yours.
E-commerce
Lola answers questions, recommends products, and even helps customers check out – driving more sales with less effort.
Real Estate
From booking viewings to qualifying buyers, Lola keeps conversations moving and your database full.
Education
Lola handles admissions queries, schedules appointments, and provides 24/7 support to students across all channels.
Legal
Free up your team by letting Lola answer FAQs, book consultations, and triage client queries instantly.
Healthcare
Lola manages patient enquiries, appointment bookings, and reminders securely, so staff can focus on care.
Fintech
Support customers faster with Lola’s AI, whether it’s onboarding, account queries, or upselling services.
