What we bring to the table
Scalable automation
Support at scale, without the overhead
Whether you're serving hundreds or thousands of customers, Lukas automates interactions intelligently—keeping quality high, even as demand grows.
Hybrid AI for better conversations
Smarter automation, built for scale
Lukas combines rule-based workflows with advanced machine learning to handle customer interactions intelligently. From predictable tasks to dynamic conversations, he maintains high quality, even as demand increases.
Automation, the predictable kind
Rule-based automation
Handle high volumes with ease. Lukas utilizes clear, pre-set rules to deliver fast and consistent responses to everyday customer queries.
Lukas: AI that keeps your business moving
Interactive appointment booking system
Lukas makes scheduling simple. Customers can book, reschedule, or cancel appointments in real time – no waiting, no double-booking, and no calls to juggle.
Book, confirm and reschedule with ease
Books, confirms and reschedules without human input
Sends real-time reminders to cut no-shows
Handles multi-step bookings across channels seamlessly
Visual bot creator
Build and tweak chatflows in minutes, not hours. With Lukas’ drag-and-drop interface, anyone on your team can design powerful conversations – no coding needed.
Build, brand and deploy in minutes
Drag-and-drop interface – no coding required
Build smart flows in minutes, not hours
Preview and tweak your bot before going live
Sentiment analysis
Lukas reads between the lines to spot happy, frustrated, or confused customers and adapts his tone on the fly – giving every chat the right human touch.
Reads the room and acts at the right moment
Detects tone and mood in every message
Flags frustrated customers for agent handover
Helps your team respond with empathy and precision
Transient memory
Lukas remembers the details that matter during a conversation but wipes them clean afterwards for privacy. That means smarter, context-aware replies without compromising security.
Protect privacy while keeping conversations flowing
Remembers key details during live conversations
Wipes data securely when the chat ends
Keeps interactions natural without storing sensitive info
Built to work with what you already use
AI features that work hard
Core Features
50+ ready-to-use industry-based templates
Launch faster with pre-built templates tailored for retail, healthcare, finance, and beyond.
Intent-based customer recommendations
Lukas understands what your customers want and suggests the right products or actions in real time.
Product recommendation
Combine AI insights with your business logic to deliver smarter, personalised product suggestions.
Email marketing campaigns
Trigger emails automatically based on customer interactions to keep them engaged and drive conversions.
Integrations with eCommerce platforms
Connect seamlessly with Shopify, Magento, WooCommerce, and more to keep your store and chats in sync.
Why teams trust Lukas
Why customers love standard AI
Worktual’s booking AI is a game changer. We’ve cut no-show rates by 30% and staff aren’t tied up answering the same old questions all day. Customers love the instant confirmations, too.
Sophie GrantClinic Manager, London
Integrating Worktual into our systems was a breeze. Now everything talks to each other, Shopify, CRM, emails - you name it. Feels like we’ve gone from clunky to slick overnight.
James PatelE-commerce Director, Manchester
Our customers expect regular updates and used to flood us with calls. Now the AI agent keeps them in the loop automatically. It’s saved hours of phone time every week.
Emily RobertsOperations Lead, Housing Association
AI made for your workflows
Industry leaders deserve industry-leading AI
E-commerce
Lukas answers FAQs, helps with orders, and supports customers across your website and social channels – 24/7.
Real Estate
Qualify leads, book viewings, and manage property queries automatically
Education
Lukas fields admissions questions, schedules meetings, and supports students anytime, anywhere.
Legal
Automate client updates and free your team for complex cases while keeping communication seamless.
Healthcare
Handle patient queries, manage appointment requests and send reminders – all with AI-powered consistency.
Fintech
Impress with fast, secure responses to client enquiries while reducing pressure on your customer service team.
